Achieving Good Goals in 2018

HappiLabs' core goal is to improve the happiness of scientists and the quality of their research.How do we know if we're achieving that goal with the scientists we work with?Sometimes we get direct feedback from scientists as in this recent example:

"Happy Holidays HappiLabs! Thanks for all the orders you have placed for us and all the help! You guys are amazing."

This is good feedback and suggests we're doing well, but this is a result of focusing on actions we can take to ensure scientists are happy. For instance, we actively work to respond quickly to emails.We work to have S.M.A.R.T. goals like this:Specific - Respond quickly to messages and requests.Measurable - How fast do we respond?Achievable - The Virtual Lab Manager team can work to cut response times.Relevant - The better we are at timely responses, the happier we make scientists.Timed - We will work to achieve response times scientists are happy with and assess our efforts in June.Layered on S.M.A.R.T. goals is setting good goals. Re-assessing goals is also allowed.As scientists, HappiLabs likes data. Data from S.M.A.R.T. goals turns into real world difference-making, including making scientists happy.As you plan for 2018 and beyond, are your goals good and S.M.A.R.T.?